Administrative & Customer Service Specialist - Music School & Store

Join CV. Liszthoven Internasional, a leading Music School & Store in Batam, as an Administrative & Customer Service Specialist. In this dynamic role, you will play a pivotal part in ensuring smooth operations by managing student schedules, attendance records, and administrative tasks. As a customer service specialist, you will be the first point of contact for our clients, providing exceptional service and support.

At CV. Liszthoven Internasional, we offer a vibrant and creative work environment where you can grow professionally and personally. Our state-of-the-art music school and store provide a unique setting for learning and shopping, and we are committed to delivering the highest quality of service to our students and customers.

📋 Tanggung Jawab Pekerjaan

• Manage student schedules and attendance records using our in-house scheduling software, Schedulix.
• Process student enrollments and handle administrative tasks such as invoicing and payments using QuickBooks.
• Provide exceptional customer service by assisting customers with instrument purchases, repairs, and lessons.
• Maintain a clean and organized workspace, ensuring all materials and equipment are readily available.
• Assist in organizing and promoting music school events, workshops, and performances.
• Handle customer inquiries and complaints, ensuring a positive and satisfactory resolution.
• Collaborate with the music school and store staff to ensure seamless operations and a positive customer experience.
• Stay up-to-date with industry trends and best practices in customer service and administrative support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in administrative or customer service roles, preferably in a music school or retail environment.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Experience with scheduling software such as Schedulix or similar tools.
• Strong communication and interpersonal skills, with the ability to work well with diverse groups of people.
• Excellent organizational and time-management skills.
• Familiarity with music instruments and music theory is a plus.
• Ability to work well under pressure and meet deadlines.

🛠️ Keahlian

Lowongan Terkait