Customer Service Frontline Representative - Bali

Join Bank KEB Hana Indonesia as a Customer Service Frontline Representative in beautiful Bali! This is your opportunity to be part of a leading financial institution dedicated to delivering exceptional service and innovative banking solutions.

In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless banking experience. You'll use our in-house CRM system, KEB Hana's proprietary software, to manage customer interactions efficiently. This is a great chance to grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Resolve banking issues promptly and professionally.
• Use KEB Hana's CRM system to manage and track customer interactions.
• Provide excellent customer service and build strong relationships with clients.
• Upsell banking products and services as appropriate.
• Maintain accurate and up-to-date customer records.
• Adhere to KEB Hana's policies and procedures.
• Participate in team meetings and training sessions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Strong communication and interpersonal skills.
• Fluent in Indonesian and English.
• Basic knowledge of banking products and services.
• Ability to work well under pressure and meet tight deadlines.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.
• Valid SIM card and able to work in Bali.

🛠️ Keahlian

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